Latest resources from Genesys
Omnichannel is no longer optional
The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with an omnichannel program see 25% greater annual ...
Increase Customer Service Agility With Cloud ...
Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses becoming increasingly comfortable wi...
Redesigning the Customer Experience Around th...
Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives across Europe to understand how enterprises...