Latest resources from Microsoft
2017 State of Global Customer Service Report
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly li...
The Savvy Sales Leader's Guide to Building Pr...
Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals, productivity tools, and social networking are ...
5 Daunting Sales and Marketing Gaps and How t...
Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book. Discover how to close those gaps and transf...