Latest resources from Microsoft
Leading the Future of Field Service: Connecti...
Field service management teams want to keep costs down, while improving their customer service relationships.
This can be hard for organisati...
The Savvy Sales Leader's Guide to Building Pr...
Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals, productivity tools, and social networking are ...
2017 State of Global Customer Service Report
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly li...