Latest resources from ServiceNow

Customer Workflows Book of Knowledge
The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What it showed is that change can happen in an ...

Aberdeen on customer experience: How leading ...
Aberdeen surveyed 1,357 businesses from over 10 industries to share their top strategic priorities and core capabilities for managing customer oper...

Evolving Customer Experience and Expectations...
Delivering a great customer experience is essential in
any business. It drives loyalty, customer retention and,
by extension, revenues ...