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In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

As in-person events take a backseat to digital experiences, and companies look to maintain momentum without...

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

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To truly connect with customers, brands need to work seamlessly across search, social, and eCommerce....

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

More than ever, enterprise organisations need a 360-degree view of their customers to deliver the kind...