The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Here are the key questions every marketer should ask themselves - and their stakeholders - when considering...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

Any marketer worth their weight in leads knows the benefits of personalization—and yet, a surprisingly...

5 reasons why you need to go digital right now. Why? Many B2B companies have an 'if its not broke, don't...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

As in-person events take a backseat to digital experiences, and companies look to maintain momentum without...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...