Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

The key to accomplishing your customer-centric marketing goals is to experiment and test what works for...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

See how Algolia customers accelerate revenue in this commissioned study by Forrester Consulting. The...

Dark social is a significant and growing challenge that marketers need to take seriously. There is a...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...