Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Michaels has always understood the value of personalization. But as the craft retailer's reach has expanded...

Transforming digital marketing Your customers expect memorable moments at every brand touchpoint. And...

See how Algolia customers accelerate revenue in this commissioned study by Forrester Consulting. The...

The key to accomplishing your customer-centric marketing goals is to experiment and test what works for...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Any marketer worth their weight in leads knows the benefits of personalization—and yet, a surprisingly...

Business-to-business (B2B) manufacturers today are facing greater demand for frictionless buying experiences....

The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

How can companies maximize their investments and take full advantage of the resources they already have...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...