Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

The Digital Public Library is an association that operates and manages the digital services for their...

Creating amazing customer experiences is critical to the success of your business. But implementing the...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...