Field service technicians are often the only physical point of contact people have after buying a product...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Digital experience personalization is a major priority for global business leaders and investment plans...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

Driving webinar registration and attendance is a major struggle for most companies. While webinars are...

Marketing metrics and analytics—done right—can be a strategic enabler of trust, greater budget, and...