In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Marketing metrics and analytics—done right—can be a strategic enabler of trust, greater budget, and...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...

Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...

Learn six best practices of customer service and operations leaders for delivering consistent customer...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...