Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...

Learn six best practices of customer service and operations leaders for delivering consistent customer...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Why businesses are consolidating use of a single support solution for both customers and employees. The...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...