Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

How can companies maximize their investments and take full advantage of the resources they already have...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

A renewed, and long overdue, focus on retention is finally here. Companies are finding success through...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

There comes a point where once campaigns are up and running, it's not about either getting things moving...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

Consumers today have more choices than ever. Often, all it takes is a better online experience, an enticing...

Field service technicians are often the only physical point of contact people have after buying a product...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...