Effective cross- or upselling improves customer loyalty, deepens customer relationships and ultimately,...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Field service technicians are often the only physical point of contact people have after buying a product...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

7 Reasons to Expand E-Signature Usage Over the last two years, electronic signature usage has exploded....

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

Today's brands are entering a new era of customer engagement. The swift digital transformation spurred...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...