The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

Transforming digital marketing Your customers expect memorable moments at every brand touchpoint. And...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

About the Report Creative obstacles and opportunities in an evolving workplace. We surveyed 400 US-based...