Pop quiz: What assignment should your marketing team tackle first? Should you complete the one marked...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

There comes a point where once campaigns are up and running, it's not about either getting things moving...

Box and ECM: Key integrations that drive digital transformation Legacy ECM solutions simply can't keep...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Investing in great outcomes for customers and employees. The road to exceptional customer service has...

Simply put, Balmain's social media strategy is entertainment. The revolutionary Parisian brand ushered...

Data is top of mind for many B2B marketers. But do they have the right data to drive success? For the...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Trying out new approaches makes being a marketer exciting. Even when faced with limited resources, figuring...

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...