No AI or Machine Learning will ever know the customers better, than they know themselves. Many marketing...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

An eMarketer report estimates that 9 out of 10 B2B companies in the U.S. are now using digital content...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

Less is more. It's such a simple phrase, and yet it holds so much truth. In the business world, we've...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...