Delivering relevant, timely, personalised customer experiences is no longer just a competitive advantage...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Less is more. It's such a simple phrase, and yet it holds so much truth. In the business world, we've...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

Many marketing professionals fall into the trap of assuming in advance that they know what their customers...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...

Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of...