Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Creating amazing customer experiences is critical to the success of your business. But implementing the...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

5 reasons why you need to go digital right now. Why? Many B2B companies have an 'if its not broke, don't...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

5 ways a high-quality eCommerce platform can drive ROI. You'll need to carefully define your customer...