Field service technicians are often the only physical point of contact people have after buying a product...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

No AI or Machine Learning will ever know the customers better, than they know themselves. Many marketing...

Why Should I Read The Definitive Guide to Lead Scoring? Lead scoring provides sales with more qualified...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...