The Challenge: A UK-based software company, EdgePetrol wanted to optimise its sales process to ensure...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

The seriousness of life during the pandemic has taken its toll. Tired of the mundane and familiar, people...

Creating positive, seamless enrolment experiences for your customers can be mission critical to your...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

Whether those experiences take place face-to-face, on your website or at a conference, delivering on...

How Five Leading Canadian Companies Engage Audiences in a Work-from-Home World. The threat of COVID-19...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

Through our experience with the best brands in the world, we've found that the most successful organizations—and...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

Digital is the New Differentiator. Changing buyer preferences, ever-growing competitive threats, and...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...