We analyzed data from three different sources to create the first Global Customer Engagement Review....

Customers' expectations have never been higher. We all expect more, especially online. We want experiences...

Industry experts predict that successful businesses will soon become 100% digital for all transactions....

Self-scanning is a great choice for customers who want to save time. A SOTI survey in 2018 showed that...

Advanced and continuously evolving technologies — artificial intelligence (AI), machine learning (ML),...

Webinars are one of the most powerful tools available to marketers today. They give marketers the ability...

Technology enables companies to carry out a vast array of marketing-related tasks more efficiently than...

Creating positive, seamless enrolment experiences for your customers can be mission critical to your...

Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...

PayPal's enterprise solutions deliver enterprise-level credit card and alternative payment processing...

The supply chain is experiencing a period of significant change. Changing business and customer requirements...

Less is more. It's such a simple phrase, and yet it holds so much truth. In the business world, we've...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

See how Algolia customers accelerate revenue in this commissioned study by Forrester Consulting. The...