The seriousness of life during the pandemic has taken its toll. Tired of the mundane and familiar, people...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Your customers lead busy lives. Always on the go, they're constantly changing devices and channels to...

The position of CRO is fairly new to most organizations, and many of them are still hashing out the role's...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

Innovations in mobile computer vision technology mean everyday smart devices can be transformed into...

Even the largest brands or digital teams may not be familiar with procurement of a digital asset management...

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

Laat niets aan het toeval over wanneer uw afdeling digitaal gaat. Branche-experts voorspellen dat succesvolle...

The consumer-packaged goods (CPG) industry has changed dramatically in the past decade. Rapid digitalization...

We analyzed data from three different sources to create the first Global Customer Engagement Review....

In heel Europa is de honger van consumenten naar digitale diensten onverzadigbaar. Hoe kunnen HR-afdelingen...

As in-person events take a backseat to digital experiences, and companies look to maintain momentum without...