The Digital Public Library is an association that operates and manages the digital services for their...

Digital experience personalization is a major priority for global business leaders and investment plans...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

Many financial services firms have automated the vast majority of key processes and customer experiences....

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Technology enables companies to carry out a vast array of marketing-related tasks more efficiently than...

With the work landscape rapidly changing, the challenges ahead will require unique solutions. We surveyed...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

Audiences are burnt out on digital marketing. They're flooded — non-stop — with emails, ebooks, webinars...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

We all inhabit a world of digital chaos, where the demand for agile marketing has resulted in an overwhelming...

Learn how brands create, optimize, and deliver personalized experiences at scale. The customer experience...