The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

How Five Leading Canadian Companies Engage Audiences in a Work-from-Home World. The threat of COVID-19...

In this knowledge brief, we'll analyse how organisations today are modernising sales practices and operations...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

Simplify banking for your customers in the cloud I got into banking to push paper and fill out forms....

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...

DocuSign provides a contract lifecycle management (CLM) solution that acts as a centralised, cloudbased...

Chemical organizations face headwinds on many fronts. Not only has revenue growth stalled, but more disruptors...

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...

Today's work is more complex, connected,and digital than ever before. Remote employees need to collaborate...

Laat niets aan het toeval over wanneer uw afdeling digitaal gaat. Branche-experts voorspellen dat succesvolle...

The 2021 Digital Trends Report looks to both the past and the future, presenting two equally valuable...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...