RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

A smooth integration is key to the success of any digital transformation project. Many organisations...

Today's marketers are faced with a landscape that demands genuine human interaction without actually...

We're coming off one of the most challenging years in business history. The pandemic forced every company...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Industry experts predict that successful businesses will soon become 100% digital for all transactions....

Als bedrijven toptalenten willen aantrekken, hebben ze moderne, geavanceerde en digitale wervings- en...

Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

Over the past year, society has proven we can be effective, creative and productive working from anywhere—even...

When COVID-19 struck businesses in March 2020, companies scrambled to cobble together temporary work-fromhome...

Your customers expect memorable moments at every brand touchpoint. But when you have websites, social...

Every business has one thing in common: the desire to achieve higher revenue and faster growth. But many...

Slack commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...