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Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

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In order to come out on top in the marketing world, you must structure for customer centricity. But how...

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The consumer-packaged goods (CPG) industry has changed dramatically in the past decade. Rapid digitalization...

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During the coronavirus pandemic, the financial services sector became something of an additional emergency...

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The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees...