Amplitude is a product intelligence platform that helps teams around the world use their customer data...

One of your biggest opportunities to deliver a superior experience is through customer service, and traditional...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

Business and technology leaders at companies large and small, across multiple industries, have identified...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Investing in great outcomes for customers and employees. The road to exceptional customer service has...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...