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ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

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The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

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Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

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Business and technology leaders at companies large and small, across multiple industries, have identified...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....