NICE CXone's latest eBook, Knowledge Rocks! is a comprehensive guide to providing clear, accessible,...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Business and technology leaders at companies large and small, across multiple industries, have identified...

The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...