Customer Interaction
Visibility in Action
Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...
Evolving Customer Experience and Expectations in Australia
Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...
MARKET Livestream Shopping Index: Findings to Help Brands and Retailers Craft Livestream Strategies
According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...
The 3 stakeholders your customer experience transformation needs to serve
How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...
7 trainable soft skills for outstanding agents
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...
Banking on Great Conversations
The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...
Streamline customer service with digital workflows
Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...
Relationship Marketing: Drive revenue, create personalized experiences, and deliver a unique value exchange across the entire customer lifecycle
With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...
5 Deal Warnings Preventing You From Closing Revenue
There are 5 deal warnings that are preventing you from closing revenue. Through analyzing interactions...
The Total Economic Impact™ Of ServiceNow Field Service Management
ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...
The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence
The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...
ROI Guidebook
Amplitude is a product intelligence platform that helps teams around the world use their customer data...
Cultivating a future-proof customer journey strategy
When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...
2022 State of Customer Experience Technology
Business and technology leaders at companies large and small, across multiple industries, have identified...
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