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Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...

How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

Leading Bank Stops Automated Fraud. Banks and financial institutions focus on driving digital innovation...

When the pandemic disrupted every aspect of business and life, telecommunications became nearly as important...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...