Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

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This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

5 ways a high-quality eCommerce platform can drive ROI. You'll need to carefully define your customer...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

See what your brand can accomplish with the right brand management software. These days, brand management...

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...