Field service management teams want to keep costs down, while improving their customer service relationships. This...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...