What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Creating amazing customer experiences is critical to the success of your business. But implementing the...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...