Field service management teams want to keep costs down, while improving their customer service relationships. This...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

During a time when companies are racing to turn their physical events into digital experiences, marketers...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

Creating amazing customer experiences is critical to the success of your business. But implementing the...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...

The digital-first future is here, and higher education institutions are figuring out how to make the...