As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

The Digital Public Library is an association that operates and manages the digital services for their...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

How can companies maximize their investments and take full advantage of the resources they already have...

See what your brand can accomplish with the right brand management software. These days, brand management...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...