En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

The Digital Public Library is an association that operates and manages the digital services for their...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

Field service technicians are often the only physical point of contact people have after buying a product...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...