Amplitude is a product intelligence platform that helps teams around the world use their customer data...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

See what your brand can accomplish with the right brand management software. These days, brand management...

There are 5 deal warnings that are preventing you from closing revenue. Through analyzing interactions...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

One of your biggest opportunities to deliver a superior experience is through customer service, and traditional...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...

Investing in great outcomes for customers and employees. The road to exceptional customer service has...

Leading Bank Stops Automated Fraud. Banks and financial institutions focus on driving digital innovation...

Interactions between consumers and brands are increasingly playing out across a wide variety of different...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

Every business has one thing in common: the desire to achieve higher revenue and faster growth. But many...

Brands that offer outstanding digital experiences attract and retain more customers. But it's difficult...