Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

How can companies maximize their investments and take full advantage of the resources they already have...

Digital marketing — and its importance in driving revenue — has rarely been more crucial for organisations...

Now more than ever, an enterprise's ability to understand the needs of their customers and respond quickly...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

As marketers, we can be a picky bunch. In an effort to put our best foot forward, we often use brand...

Adobe hat Forrester Consulting beauftragt, eine TEI-Studie (Total Economic Impact™) durchzuführen...

In order to come out on top in the marketing world, you must structure for customer centricity. But how...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Advanced and continuously evolving technologies — artificial intelligence (AI), machine learning (ML),...

In this instalment of the Experience Essential series, we show you how you can start delivering the right...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...