To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

Founded with the intention to make higher education more accessible in Melbourne and regional Victoria,...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

How can companies maximize their investments and take full advantage of the resources they already have...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

Technology enables companies to carry out a vast array of marketing-related tasks more efficiently than...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...