These days, leveraging a cross-channel approach to customer engagement isn't a nice-to-have, it's an...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

Mapp Cloud brings customer acquisition and customer engagement together in one simple platform infused...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

In 2020 to 2022 the world has gone through major turmoil. Series of events that followed reshaped our...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...