We've all experienced the widespread impact of the COVID-19 pandemic. From a business perspective, the...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

See how Algolia customers accelerate revenue in this commissioned study by Forrester Consulting. The...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

Adobe hat Forrester Consulting beauftragt, eine TEI-Studie (Total Economic Impact™) durchzuführen...

In this instalment of the Experience Essential series, we show you how you can start delivering the right...

Turbo-charge your growth with smoother experiences and better payment capabilities. Key Findings We know...

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

Get customers banking on you with seamless collaboration. The importance of working seamlessly with people...

A renewed, and long overdue, focus on retention is finally here. Companies are finding success through...

Your customers expect memorable moments at every brand touchpoint. But when you have websites, social...

Sales teams want to spend more time selling and less time hunting down information. They want to connect...

The position of CRO is fairly new to most organizations, and many of them are still hashing out the role's...