Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

To learn more about the impact of shifting consumer behaviors, PayPal partnered with AdWeek to better...

Gong commissioned Forrester Consulting to create a Total Economic Impact Study to assess the relationship...

Breakthroughs in collaboration technology are helping companies of all sizes foster engagement with employees,...

Dark social is a significant and growing challenge that marketers need to take seriously. There is a...

We analyzed data from three different sources to create the first Global Customer Engagement Review....

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

44% of iOS users and 91% of Android users opt in to push notifications, making them the #1 external channel...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Your customers expect memorable moments at every brand touchpoint. But when you have websites, social...

In today's market, customers control the buying journey – a trend that has accelerated with the increased...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...