The 3 stakeholders your customer experience transformation needs to serve
How can you continue to make improvements in spite of unexpected challenges?
Realising customer experience transformation can be challenging – given the rise in customer expectations and sudden global disruption pushing service teams everywhere to their limit. To deliver the kind of experiences your customers continue to demand, while keeping costs under control, you need to look beyond the customer – and design achievable service workflows that are also optimised for employees and the strategic goals of the business.
Download this Ebook to learn more about the three customer service stakeholders, and how you can:
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