Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

The Digital Public Library is an association that operates and manages the digital services for their...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...