Field service management teams want to keep costs down, while improving their customer service relationships. This...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

The Digital Public Library is an association that operates and manages the digital services for their...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

Creating amazing customer experiences is critical to the success of your business. But implementing the...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Why Should I Read The Definitive Guide to Lead Scoring? Lead scoring provides sales with more qualified...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...