Why businesses are consolidating use of a single support solution for both customers and employees. The...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

How can companies maximize their investments and take full advantage of the resources they already have...

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

During a time when companies are racing to turn their physical events into digital experiences, marketers...

With the arrival of the new decade came the ultimate catalyst of the digital era. But how are leaders...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

Consumers expect real-time, personalized communication, seamlessly choreographed across the channels...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...