De CMS-wereld is veranderd. Voorheen kochten grote bedrijven high-end systemen die ze aan hun wensen...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Now more than ever, an enterprise's ability to understand the needs of their customers and respond quickly...

The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere...

In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

Today's eCommerce is on the verge of the great change. We got used to see the customers through the prism...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

Any marketer worth their weight in leads knows the benefits of personalization—and yet, a surprisingly...

For as heartfelt of a topic as it is, navigating the world of loyalty technology can be a real pain....

Adobe hat Forrester Consulting beauftragt, eine TEI-Studie (Total Economic Impact™) durchzuführen...

5 reasons why you need to go digital right now. Why? Many B2B companies have an 'if its not broke, don't...

Advanced and continuously evolving technologies — artificial intelligence (AI), machine learning (ML),...