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The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

During the coronavirus pandemic, the financial services sector became something of an additional emergency...

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The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Mapp Cloud brings customer acquisition and customer engagement together in one simple platform infused...

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For sales and marketing leaders operating in today's hyper-competitive world, their CRM system could...

Adobe hat Forrester Consulting beauftragt, eine TEI-Studie (Total Economic Impact™) durchzuführen...

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