Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Amplitude worked with Wiley Books to put together an easy-to-understand resource on using product analytics...

In a world where commercial success is increasingly defined by the quality of the customer experience...

Businesses can be overwhelmed by data. The challenge is establishing the connectivity and analytics to...

Working with market leaders, we create unique implementations that help us boost their sales results...

Now more than ever, an enterprise's ability to understand the needs of their customers and respond quickly...

Dark social is a significant and growing challenge that marketers need to take seriously. There is a...

In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...