Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

Field service technicians are often the only physical point of contact people have after buying a product...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

The Digital Public Library is an association that operates and manages the digital services for their...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...