In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Why businesses are consolidating use of a single support solution for both customers and employees. The...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

How can companies maximize their investments and take full advantage of the resources they already have...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...