Developing better marketing creative based on data-inspired insights can double revenue, according to...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Creating amazing customer experiences is critical to the success of your business. But implementing the...

AI and other analytics technologies are driving incredible innovations and advancements that are making...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...