Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...

Industry experts predict that successful businesses will soon become 100% digital for all transactions....

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Driving webinar registration and attendance is a major struggle for most companies. While webinars are...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Why Should I Read The Definitive Guide to Lead Scoring? Lead scoring provides sales with more qualified...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...