What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

¿Qué impide a los equipos de marketing tener éxito? ¿Por qué algunos directores de marketing parecen...

Why Should I Read The Definitive Guide to Lead Scoring? Lead scoring provides sales with more qualified...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of...

No matter how much data you have about your customers, you can only understand what they need and expect...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

How formerly offline businesses are thriving after investments in eCommerce. If you have a successful...