You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

The Digital Public Library is an association that operates and manages the digital services for their...

Less is more. It's such a simple phrase, and yet it holds so much truth. In the business world, we've...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

¿Qué impide a los equipos de marketing tener éxito? ¿Por qué algunos directores de marketing parecen...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Why businesses are consolidating use of a single support solution for both customers and employees. The...