We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

Creating amazing customer experiences is critical to the success of your business. But implementing the...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

¿Qué impide a los equipos de marketing tener éxito? ¿Por qué algunos directores de marketing parecen...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...