Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

44% of iOS users and 91% of Android users opt in to push notifications, making them the #1 external channel...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Investing in great outcomes for customers and employees. The road to exceptional customer service has...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...

As marketers, we can be a picky bunch. In an effort to put our best foot forward, we often use brand...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...

¿Qué impide a los equipos de marketing tener éxito? ¿Por qué algunos directores de marketing parecen...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...