Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Whether you're looking to centralize your content silos or empower your marketing team to more efficiently...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

There comes a point where once campaigns are up and running, it's not about either getting things moving...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Even the largest brands or digital teams may not be familiar with procurement of a digital asset management...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....