Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

Why businesses are consolidating use of a single support solution for both customers and employees. The...

As in-person events take a backseat to digital experiences, and companies look to maintain momentum without...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

During a time when companies are racing to turn their physical events into digital experiences, marketers...

Das A/B Testing auf Websites hat einmal umfangreiche, technische Kenntnisse gefordert. Durch neuartige...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...